Primary care Medical billing services

Family practice billing services

Primary care billing crosses more code families in a single week than most specialties see in a year. We keep each one accurate, so a full schedule turns into a full deposit.

Covered CMT codes

98940

 98941 

 98942  

   AT 

M9.0x

33.6%
of chiropractic claims had errors in the CMS 2024 CERT review, most tied to documentation
9894098942
tthe only CMT codes Medicare covers, counted by number of spinal regions
80/20
Medicare pays 80% after the deductible; the patient owes 20% coinsurance
$283
2026 Medicare Part B deductible a patient meets before coverage applies
Why chiropractic billing works differently

One schedule, a dozen code families

Chiropractic practices work under some of the narrowest coverage rules in the Medicare program. Its only benefit is for manual manipulation of the spine to correct a subluxation, which includes the exams, X-rays, and therapy modalities that fill a normal treatment day fall outside what Medicare pays a doctor of chiropractic. When those details are handled loosely, money the practice legitimately earned gets denied at submission or recouped later after an audit.

Chiropractic billing is mostly about defending each adjustment rather than the volume of claims: coding it to the correct number of spinal regions, tying it to a documented subluxation, and building a record that holds up when a Medicare contractor asks to see it. A2Z Billings manages that work for chiropractic offices across the United States, so clinical time stays clinical and the claim side stays clean.

Specialty billing challenges

Where chiropractic reimbursement gets complicated

01

Codes counted by anatomy

The CMT family is billed by region: 98940 covers one to two spinal regions, 98941 covers three to four, and 98942 covers five. The extraspinal code 98943 is statutorily non-covered by Medicare. The count has to match what the note describes.

02

The active vs maintenance line

Medicare pays for corrective care expected to improve function. Once treatment turns preventive it becomes maintenance therapy and is no longer payable, even for the same patient and the same adjustment. Billing has to reflect that visit by visit.

03

High volume, modest allowance

A practice often runs high daily patient counts at a modest per-visit allowance. A small denial percentage repeated across hundreds of visits pulls real dollars out of the month, so claims have to leave the office correct the first time.

Coding Billing Errors

The denials that repeat, week after week

None of these are complicated on their own. What makes them expensive is how often they repeat across a full patient panel, one small denial at a time.

!

TCM outreach window missed

The two-business-day contact and the required face-to-face visit both have a clock attached. Once either deadline passes, the entire TCM claim is gone, not reduced.

!

RPM day count short

Falling one day short of the required transmission days turns a full month of monitoring into a month with nothing to bill.

!

BHI and Collaborative Care time not logged

These codes are paid on a running total of minutes. Without a log tied to the calendar, there is no number to submit.

!

Split or shared visit misattribution

Billing the encounter under the wrong clinician, or without documentation of who did the substantive work, invites a takeback even when the care itself was appropriate.

!

Telehealth place-of-service errors

The wrong POS code or a missing modifier on a virtual visit can change the allowed amount, sometimes down to nothing.

!

Advance care planning without documented time

ACP billed without the minutes and content of the discussion reads to a payer as a conversation that never happened.

Coding and documentation

The note has to hold up the code

Every one of these programs pays for something specific: a phone call inside a window, a set number of monitoring days, a logged conversation. The documentation has to show that exact thing happened, not that care was provided in general.

CPT

Chiropractic manipulative treatment

CodeRegionsMedicare
989401–2 spinalCovered
989413–4 spinalCovered
989425 spinalCovered
98943ExtraspinalNon-covered
ICD-10

Diagnosis pattern

M99.0xSegmental & somatic dysfunction — primary, matched to region
M54Dorsalgia, cervicalgia, sciatica — secondary
M50 / M51Cervical, thoracic, and lumbar disc disorders
S13 / S23 / S33Spinal sprains and strains when injury applies
PART

Subluxation by physical exam

  • Pain and tenderness at the level, by location, quality, and intensity
  • Asymmetry or misalignment observed at the segmental level
  • Range of motion abnormality in the affected segment
  • Tissue and tone changes in the associated soft tissue
At least two of the four criteria must be documented, and one of the two must be asymmetry or range of motion. Every visit note must state the presence or absence of subluxation.

Initial visits record the chief complaint and history, PART findings, the exact subluxation level, and a treatment plan with goals, frequency, and expected improvement. Subsequent visits record the updated complaint, current findings, the response to prior care, and the treatment performed. For non-covered and maintenance services, the correct instrument is the current ABN, form CMS-R-131.

Insurance and prior authorization

Coverage rules shift by plan, not just by payer

Two patients on the same insurance company can carry different plans with different referral, authorization, and coverage rules. Primary care sees this variation constantly, since it sits at the front of almost every patient's care.

Medicare Advantage variability

Plan rules can change

Referral requirements, prior authorization, and network rules can differ from plan to plan under the same carrier, and they rarely match traditional Medicare for the same CPT code.

Medicaid managed care differences

State and plan specific

Coverage for services like remote monitoring, behavioral health integration, or telehealth can depend on the specific state Medicaid plan, and documentation that satisfies one plan may not satisfy another.

Benefit verification before the visit

Verify before care

Confirming remaining deductible, copay, and any authorization requirement before the patient arrives keeps the bill accurate and cuts down on collections work afterward.

Revenue cycle management

How we hold collections close to the fee schedule

1

Verify benefits

Confirm the chiropractic benefit, visit caps, deductible status, and authorization needs up front.

2

Review documentation

Catch a missing PART element or absent secondary diagnosis while it can still be corrected.

3

Submit clean claims

Region-matched CMT code, the right modifier, and paired diagnoses that align with the note.

4

Work denials & AR

Separate true maintenance denials from fixable gaps, appeal what should be paid, and keep AR days low.

5

Post & reconcile

Reconcile the Medicare 80%, patient coinsurance, and self-pay maintenance so balances stay accurate.

Why choose us?

Built around the codes primary care actually bills

We handle billing, coding, revenue cycle management, credentialing, prior authorization, and denial recovery, set up around the programs family medicine runs day to day rather than a generic template.

Track TCM, RPM, and BHI time logs separately from the visit note, so nothing bills off an incomplete record.
Flag ACP and other add-on codes billed without their required base code before the claim goes out.
Confirm plan-level referral and authorization rules for each Medicare Advantage and Medicaid managed care plan on the panel.
Check split or shared and telehealth coding against payer-specific rules, not only the CMS default.
Reconcile posted payments against the contracted fee schedule to catch underpayments most practices never see.
Work inside the EHR and practice management system a practice already has.

Denials are worked as specific disputes. A maintenance denial the record can overturn is appealed; a genuinely non-covered service is routed to the ABN and patient responsibility instead of being written off. A2Z Billings supports chiropractic providers across the United States, from solo practitioners to multi-provider clinics, and adapts to the payer mix each practice actually bills.

Frequently asked questions

Family practice billing questions we hear most

What is the difference between transitional care management and a regular follow-up visit?
TCM is billed once per discharge, not per visit, and it covers 30 days of care coordination around that discharge. It requires patient contact within two business days and a face-to-face visit within the code's window. A standard follow-up visit has no discharge tied to it and is billed on its own each time.
What happens if a patient misses some of their remote monitoring days?
The setup and device-supply codes (99453, 99454) need a minimum number of transmission days inside the 30-day period. Falling short of that number means the device-related codes are not billable for that period, though the treatment-management codes (99457, 99458) are billed separately based on time spent, not device days.
Can behavioral health integration and Collaborative Care be billed for the same patient?
Not for the same behavioral health condition in the same month. A practice chooses the program that matches how the patient's behavioral health care is structured, whether that is general BHI coordination or the Collaborative Care model with a psychiatric consultant, and bills consistently under that program.
Does advance care planning need its own visit, or can it be billed with an annual wellness visit?
Both work. ACP can be billed as its own encounter or on the same day as an annual wellness visit. Either way, the time spent and the content of the conversation need to be in the chart separately from the wellness visit documentation.
How are split or shared visits billed between a physician and an advanced practice provider?
The claim goes under whichever clinician performed the substantive portion of the visit, based on medical decision making or more than half of the total time. The record needs to show clearly who did that portion, not just that both clinicians were involved.
Do telehealth visits get paid the same as in-person visits?
It depends on the payer and the place-of-service code used. Some payers match in-person rates for a telehealth E/M visit, others apply a separate fee schedule, and the POS code (office-based telehealth vs. a patient's home) changes how the claim is priced.
How do you handle small, repetitive denials differently from complex ones?
We group them by root cause instead of working each one individually. If the same missing modifier or frequency error shows up across a dozen claims, fixing the source stops the pattern instead of reworking twelve claims one at a time.
Revenue finding

See where claims are being underpaid

If TCM windows are being missed, RPM days are falling short, BHI time is not being logged, or split and shared visits are getting misattributed, we can review the panel and show exactly where it is happening.

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